Refund policy
At 1zero1, we want you to have a great experience with our products. If you face any issues with your order, please review our replacement terms below:
Replacement Window: Replacement requests must be initiated within 7 days of receiving your package.
Defective, Damaged, or Incorrect Items: If you receive a damaged, defective, or incorrect product, we will replace it free of charge. You must provide clear photos or a short unboxing video of the defect within 48 hours of delivery to initiate the claim.
Size Issues or Customer Preferences: If you wish to exchange an item due to sizing or preference, the product must be unused, unwashed, and in its original packaging with all tags attached.
Reverse Shipping Charges (For Size/Exchange):
If the replacement is due to a size issue or customer preference, the reverse pickup/shipping charge will be borne by the customer.
The reverse shipping fee is calculated based on the weight and shipping tier of your original order (the reverse charge will match the standard shipping cost applied to that product, e.g., ₹50, ₹100, etc.).
Process for Replacement:
Contact our support team with your Order ID, contact details, and the reason for replacement.
For size replacements, you will receive payment details to settle the applicable reverse shipping fee.
Once picked up and inspected at our facility, your fresh replacement item will be dispatched.
Non-Replaceable Items: Items purchased during clearance sales, customized garments, or items showing visible signs of wear and washing cannot be accepted for replacement.